ARTIFICIAL INTELLIGENCE
Are you wondering how to take better and more efficient care of your customers? Engage artificial intelligence.
Artificial intelligence is the perfect solution for you if:
You are inundated with messages from your customers
Artificial intelligence processes 100% of incoming communication.
It reads it, understands the content and sorts it out for you.
Contact center cannot handle requests
Artificial Intelligence handles 1 email in 0.3 seconds.
500 times faster than a human and at a significantly lower cost.
Your employees are leaving because of monotonous work
Leave the boring routine activities to the robots.
Your people can do more creative work with human added value.
You don't have time to evaluate the quality of customer care
Artificial intelligence analyses all communications.
It evaluates its quality according to the set criteria and sends you a clear report.
How text analytics works
Incoming data (text)
Understanding the text Thanks to SentiSquare AI
Sorted data
Incoming data (text)
Understanding the text
Thanks to SentiSquare AI
Sorted data
Natural Language Processing (NLP) technology simulates a person's ability to read and understand text. It will help you better understand your customers, automate repetitive contact center activities and deliver first-class customer care.
We will sort out
robots are
already in
Products
Precision text analytics powered by artificial intelligence will give your customer care higher quality and new impetus for improvement.
What results will you get? You will better understand your customers’ needs and provide them with first-class customer service.
Contact Center Optimization
Keep track of the quality of customer care
- evaluates 100% of data in real time
- analyses grammar, formatting, greeting and empathy
- gives managers a perfect overview of the contact center
Customer Feedback Analytics
Find out what your customers really want.
- processes 100% of feedback
- can handle open-ended questions, recognize themes and sentiment
- you know immediately what to change in customer care
Email Automation
Reduce response time and costs
- understands the content and automatically redirects all emails
- responds to 3 emails per second
- makes communication with customers faster and cheaper
Why join forces with us
Fast implementation
We have our algorithms under control and nothing surprises us. We only need your historical data to get started. The solutions are based on self-learning statistical models.
Linguistic independence
Algorithms learn meanings directly from the text and adapt to your data. Thanks to this, they have an above-standard high success rate, mastering all languages and slang expressions and typos.
Tailor-made solution
We will design a customized solution for free and integrate it into your current communication infrastructure. Your service desk or contact center will save you time and money. Customer satisfaction will increase rapidly.
Top experts and technology
We are experts in computer reading techniques and understanding the content of text documents. Our proprietary artificial intelligence technology combines different types of machine learning.
Ahead of the competition
You will get a smart solution that, like the human brain, understands the meaning of words and phrases. This allows you to understand customer needs in detail and gain a significant competitive advantage.
FREE solution and pilot project
Come with us to improve your customer care and innovate your business. We will prepare a solution for you free of charge. The pilot project could be up and running in as little as two weeks.
Contact
We don’t play games – we develop and sell only what we understand perfectly
References
Customer Feedback Analytics
Challenge: Measuring the causes of changes in customer satisfaction