ITSM Consulting

With our ITSM/ITIL solution, we achieve optimal management of your IT. Use the potential of modern technologies and step towards new achievements.

We will take care of the complete transformation of your IT

We will raise the level of your IT using best practices according to the ITIL methodology.
We design and implement the right ITSM/ITIL tools
We will audit existing processes and optimize them to achieve maximum efficiency.
We can supplement the solution with Atlassian licenses and products. We are an Atlassian Platinum Solution Partner for Slovakia and the Czech Republic.

Our services

We understand the customer's needs and offer them the best possible solution

Management and operation of IT with the ITIL methodology

Implementation and management of ITSM procedures and tools based on the ITIL methodology. We will audit existing procedures, make recommendations for improvement, assist with implementation and provide advice for optimal results.

Implementation of ITSM solutions

We have experience with a number of ITSM platforms, we know their strengths and weaknesses, and we take into account the environment and customer needs during implementation. We also help with the adaptation of ITSM products such as JIRA Service Management, whether from Atlassian or other suppliers.

Definition of requirements

We will transform the requirements into a technological solution. Thanks to our many years of experience and based on the use of best practice, we can propose requirements for specific areas of ITSM for an optimal IT solution.

Licenses

We advise on the choice of licenses or the size of the number of users so that you optimize your costs. With us, you will only buy tools after you have tried them. In addition, we offer the option of flexible distribution of costs into monthly payments (SaaS) so that you can fully use the services offered.

ITSM level audit

Get a comprehensive overview of the maturity of your IT service management with our detailed audit. We will reveal the level of “ITSM Maturity” and propose specific recommendations for improvement. Together we identify key areas with the greatest potential for further development.

Do you need advice on choosing the right ITSM/ITIL solution?

We know how to do it! Together we will find the ideal solution for your success. We have experience with various ITSM/ITIL platforms and we emphasize the individual needs and environment of each customer during implementation.

We are the right choice for you

We connect expertise with humanity

The customer as part of the team

Successful cooperation consists in carefully listening to the current needs and requirements of the customer and in sharing experiences. We provide our expertise and knowledge in order to significantly improve the efficiency of business or operations.

A road without hidden corners

Openness is a key element for a successful project. We share our professional know-how so that the customer fully understands the specifics of the given area and achieves optimal results.

Innovation tailored to your needs

Our extensive experience from many projects allows us to harmoniously balance the client's expectations with proven procedures. We will recommend and propose not only a technical solution but also effective project management with regard to best practice.

We enjoy work

We work on each other. We expand our know-how to hone our technical skills and gain deeper insight into managing organizations and IT teams, including ITIL, ITSM, Atlassian and more. In this way, we advance not only ourselves, but also our clients.

We are one step ahead

With us, you can be sure that every project brings more than simple fulfillment of requirements. We try to penetrate into the depth of the customer's needs and current situation. Our effort is aimed at maximum comprehensibility of the project progress, which significantly facilitates the management's decision-making about the next steps.

Local experts with a global approach

We are a Czech-Slovak company. We respond quickly to your needs and make decisions with immediate response. Our adaptability is tailored to each customer's needs to ensure optimal satisfaction and efficiency of cooperation.