Privacy policy

Information on Personal Data Processing by the Company IXPERTA s.r.o.

1. Document Purpose

The purpose of this document is to provide you, the customers and partners of IXPERTA s.r.o, with its registered office at Lihovarská 1060/12, 190 00 Prague 9 – Libeň, held at the Municipal Court in Prague, section C file 117991 (thereinafter referred to as the “Administrator“) and their employees, clear and comprehensible information above all on:

  • what personal data we collect and for what purposes
  • • how we process personal data and how we ensure their protection
  • • to whom we present personal data
  • • what are your rights in relation to the personal data we process

If you do not find answers to your questions regarding your personal data here, or if you want to explain some information in more detail, please send us an e-mail at or call us at +420 266 063 333.

2. Personal Data Processing

We process some personal data to provide our services and to operate our website. The processing of personal data is regulated particularly by Regulation 2016/679 of the European Parliament and the European Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

2.1. Personal Data Processing in Business Relations

Within the business relations and the implementation of business orders, we process your personal data for the preparation and fulfilment of the contract with you (if you – a natural person – are directly the business partner), or on the basis of our legitimate interest and that of our business partners (if you are the contact person of our business partner) and partly also on the basis of our legal obligations, especially in these activities:

  • use of personal data within the implementation of orders and business relations
  • informing each other about the bank connection and identification data
  • activities arising from contractual relationships, for example invoicing, making bank transfers and other fulfilment of contractual obligations arising from the contractual relationship
  • data storage and archiving according to legal requirements

Within the business relationship, we process your identification data (e.g. name, surname, titles, name of employer and job title, tax identification number for self-employed natural persons), contact data (e.g. addresses, telephone numbers, e-mail and other connections), company data and job classification (e.g. employer company, job position, department, decision-making authority), records of your communication with us (e-mails sent and received, phone call times, web collaboration, possibly presence, delivered and sent post).

We keep the data for 5 years from their last use, in case of accounting and tax documents for the duration of the statutory archiving periods.

This is processing based on Article 6 paragraph 1 letter GDPR – processing is necessary to fulfil a contract to which the data subject is a contracting party, or for the purpose of taking measures at the request of the data subject before concluding the contract, or letter c) – processing is necessary to fulfil a legal obligation that applies to the administrator, or letter f) – processing necessary for the purposes of the legitimate interests of the relevant administrator or a third party.

2.2. Personal Data Processing based on Legitimate Interest

Based on our legitimate interests to protect our property and our legal claims and to constantly evaluate and improve the services provided, we process your personal data for:

  • Recording from the camera system (if you visit us at our offices)

We keep video recordings without sound for 7 days from their acquisition. Longer only if a specific offence is captured as evidence until its examination by the competent authorities.

This is processing based on Article 6 paragraph 1 letter f) GDPR – processing necessary for the purposes of the legitimate interests of the relevant administrator.

  • Recording of phone calls (if you call our helpdesk / dispatch)

We keep voice recordings for 6 months from their acquisition. Longer only in case of a specific disagreement until its resolution.

This is processing based on Article 6 paragraph 1 letter b) GDPR – processing necessary to fulfil the contract, to which the data subject is a contracting party.

  • Processing of personal data when using the contact form on the website (if you inquire about our products and services)

We will work with your contact data that you give us (name and surname, e-mail address, telephone number). We will use this information to contact you for further arrangements regarding our products and services. If we do not establish further cooperation, we will process your data for a maximum of 2 years since our last communication.

This is processing based on Article 6 paragraph 1 letter b) GDPR – contract negotiation, or implementation of pre-contractual measures at your request.

2.3. Personal Data Processing with your Permission

Personal data processing for IXPERTA s.r.o. not resulting from legal regulations and not being in the legitimate interest of this company can only be carried out with your permission. Providing such a permission is entirely at your discretion. This is processing for these purposes:

  • sending invitations to professional seminars, trainings, and workshops and to the customer events,
  • distribution of marketing materials (newsletters, sales materials) including gifts for customers

This is processing based on Article 6 paragraph 1 letter a) GDPR – the data subject has given consent to the processing of their personal data for one or more specific purposes.

If you are our customer, we are allowed to distribute newsletters pursuant to Section § 7 Paragraph 3 of Act No. 480/2004 Coll., on Certain Information Society Services.

You can withdraw your consent to the personal data processing for the mentioned marketing purposes at any time. The consent withdrawal is possible for example by an e-mail to or by a letter to the company address Lihovarská 1060/12, 190 00 Praha 9. The consent withdrawal does not apply to your data processed on the ground of other legal bases mentioned above.

3. Policy on the Use of Cookies

We use cookie files to personalize content and advertisements, to provide social media features, and to analyse traffic. We share information about how you use our website with our partners for social media, advertising, and analyses. Partners may combine this data with other information which you have provided to them or which they have obtained owing to you using their services.

3.1. What We Use Cookies for

We only work with cookies in anonymized form. We cannot find out from cookies how a particular user has behaved on our website (which pages he has visited, etc.). We use four types of cookies: necessary (functional), preferential, statistical, and marketing.

3.1.1. Necessary Cookies

Necessary cookies help make the website usable by enabling basic functions such as page navigation and access to secure sections of the website. The website cannot work properly without these cookies.

3.1.2. Preference Cookies

Preference cookies enable a website to remember information that modifies how the website behaves or looks. For example, it concerns to the preferred language or the region where you are located.

3.1.3. Statistical Cookies

Statistical cookies help website owners to understand how visitors use the websites. They collect and share information anonymously.

3.1.4. Marketing cookies

Marketing cookies are used to track visitors on the website. The intent is to display advertising that is relevant and interesting to the individual user and thus more valuable to publishers and third-party advertisers.

3.2. You Can Influence Which Cookies We Process

In common Internet browsers (e.g., Internet Explorer, Safari, Firefox, Chrome), you can avoid storing data about visited websites by turning on the anonymous browsing function. You can also set cookie storage options in your browser settings.

4. Processing Method

Your personal data is strictly protected by us. We process your personal data manually and in electronic information systems which are subject to constant and strict physical, technical, and procedural control. All people coming into contact with personal data as part of their work duties are bound by confidentiality.

5. Making Available

We may deliver your data to companies (providers of processing software, services and applications, subsidiaries, including those that we currently do not use yet) that help us with our activities, e.g., to communicate with you. If we use companies outside the EEA (European Economic Area), then only in countries providing adequate protection of your personal data or adequate guarantees.

6. Your Rights

According to the Personal Data Protection Act, you have the right to:

  • apply for information on how we process your personal data,

  • apply for explanations regarding the personal data processing,

  • request access to this data and have it updated or corrected,

  • require from us to delete this personal data,

  • withdraw your permission at any time in case of processing based on your consent,

  • contact us or the Office for Personal Data Protection in case of doubt regarding the compliance with obligations related to the personal data processing.

You can exercise these rights with the Administrator – the company IXPERTA s.r.o., for example by sending an e-mail to or a letter to the company´s address Lihovarská 1060/12, 190 00 Praha 9.

We always inform you about the processing of your request without unnecessary delay.

In Prague on 1. 3. 2023.

Our key partners

Together we are tuned to the IXPERTA wave