• More than 30 years of innovation in information technology

Recording and monitoring equipment

Do you need to easily and comprehensively record communications with your customers or in the context of public safety across all channels? Financial institutions, contact centers and public organizations will appreciate ASC or ReDat recording and monitoring equipment.

ASC and REDAT recording and monitoring equipment

more than

0

billion of calls are made each year using OpenScape Contact Center

simultaneously

0

operators can be deployed through a virtual contact center

always

0 %

customer satisfaction comes first

What the ASC and REDAT recording and monitoring devices bring you

  • Omnichannel recording makes the recordings of communication across channels clearer. Our solution enables versatile recording of landlines, mobile phones, videos, computer screens or chats within a single system.

  • Integration with other systems such as ERP or CRM will make your job easier and give you a holistic view of the customer.

  • Analytics and quality management allow you to use data to grow your business, evaluate marketing campaigns or better manage company processes.

  • Security and compatibility with legislative requirements for archiving customer communications such as GDPR, MiFID II, will ensure you sleep peacefully.

How we can help

  • Proposal, consultation and design

    We will analyze the current situation, your needs and possibilities, and propose the best solution.

  • Implementation

    We will supply, connect and set up all the necessary hardware and software. We will train users and administrators to use the system effectively.

  • Support services

    We will make sure the solution is stable, constantly available and updated. We will monitor its utilization and propose steps to optimize the services provided.

  • Integration services

    We will connect the system with your CRM and ERP solution and other applications to reflect 100% of your specific needs and requirements and help you make the most of the business and process integration potential.

  • Managed services

    Thanks to the cloud solution, you don’t need your own hardware and we provide our administrators and operators to operate it. So you don't have to worry about a thing.

  • Professional services

    Delivery and management is not all we can do. We can advise you on how to optimise your business processes related to communication or how to use data to grow your business.

Why join forces with us

  • Our solutions meet the most stringent regulations

    Compliance with all legislative and security requirements, including GDPR and MiFID II, is a matter of course for us.

  • We have 30 years of experience

    During this time we have implemented dozens of recording and monitoring devices around the world. For example, we have set up the best solution for recording Fleetcore’s fuel card users’ communication with their contact center.

  • We won't let you down

    Our services do not end with the delivery of a communication center. We will provide you with a complete communications infrastructure and a range of related services.

Contacts

We don’t play games – we only do what we understand perfectly

michal_mensik

Michal Menšík

presales consultant

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IXPERTA s.r.o.
Lihovarská 1060/12
190 00 Prague – Libeň
Czech Republic

IN: 275 99 523
VAT No.: CZ27599523
Databox: kp6z92b

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