• We design and implement processes for incidents, requests, changes, and problem management. We help optimize your Service Desk operations and increase user satisfaction.

• We deliver end-to-end migration from on-premise to the cloud — from assessment to secure data transfer. We minimize risk and operational impact.

• We support both Scrum and Kanban — configuring boards, backlogs, and sprints to improve transparency, collaboration, and team performance.

• We analyze your processes, tools, and systems, and based on the findings, design a tailored solution with clear, actionable recommendations for improvement.

• We configure workflows, permissions, dashboards, and automations based on your requirements. This includes Marketplace app integrations and custom scripting where needed.

• We share know-how and best practices through workshops and tailored consultations. We help teams work more efficiently and unlock the full potential of the platform.

• We deliver end-user, administrator, and advanced training sessions. The content is always tailored to specific roles and the unique needs of your team.

• We provide fast assistance for incidents and operational issues, with response times guaranteed under the agreed SLA.

• We prepare process, user, and technical documentation to ensure the solution remains sustainable, structured, and easy to understand over the long term.

• We provide certified specialists for short- and long-term projects, giving you flexible capacity without the need for internal hiring.

Yes. We provide trial versions, assist with setup, and explain licensing and commercial terms—so you can make decisions based on real usage.

From initial analysis and architecture design to configuration and user training. The entire process is managed in an agile and transparent way, with a strong focus on delivering quick business value.

Yes. Atlassian solutions support open APIs, making it easy to integrate them with ERP, CRM, ITSM, or BI systems.

Throughout the project, you have access to a test environment where deliverables are continuously validated. We work in an agile and flexible manner to avoid surprises during handover or production rollout.

Our developers build custom add-ons, automations, and integrations tailored to your internal processes and specific requirements.

Yes. We offer multiple support packages with different availability levels (24/7 or 8/5). Each package includes an online ticketing system and an initial onboarding of your environment (2 man-days free of charge).

Yes. We integrate Jira, Confluence, Bitbucket, Jira Service Management, and Atlassian Guard into a unified ecosystem with open APIs.

Yes. We provide cloud and hybrid deployment options based on your infrastructure and security policies. However, it’s important to note that Atlassian’s future is cloud-first. From 2026, new Data Center licenses will no longer be available, and support for existing customers will end in 2029. Until then, our IXCloud solution helps simplify and accelerate the transition to the cloud.