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Effective Communication

One platform. Unified communication. Secure information flow.

We create communication environments that unify all channels — voice, video, chat, collaboration, and recording — into a single secure solution. Our services help businesses, institutions, and critical operations communicate faster, more clearly, and more reliably. Whether it’s a call center, dispatching unit, sales team, or hybrid workforce in the field — we deliver environments that work for you.

Key Benefits

1

Unified platform — all channels in one place

2

Scalability from 30 to 100,000+ users

3

Carrier-class reliability with 99.999% availability

Secure, efficient, and scalable communication for modern teams and mission-critical operations.

Our solutions consolidate data for better management, optimize processes, and strengthen the connection between teams and systems.

How We Help

We empower organizations to manage communication, tasks, and data effectively on a single platform. Our integrated solutions connect voice and digital channels, support collaboration, and simplify document and process management.

We specialize in solutions that help companies organize tasks more efficiently, streamline workflows, and ensure the right information is available at the right time — reliably and securely.

  • Communication Systems for Enterprise Collaboration with Support for IP, TDM, DECT, and Hybrid Environments
  • Unified voice, video, chat, and instant messaging in a single interface (Atos Unify, Openscape)
  • Scalable deployments for organizations from 30 up to 100,000+ users across multiple locations
  • Support for hybrid collaboration (MS Teams, Webex, Zoom, Circuit, myPortal, Device@Home)
  • Solutions for dispatch centers, call centers, and mission-critical operations
  • Integrated system for both internal and external communication
  • Seamless integration with CRM, ERP, email, and calendar systems
  • Flexible deployment options: on-premises, virtualized, or cloud (private, hosted)

  • Auditable communication and operational monitoring
  • Call recording, archiving, and compliance-ready integration with audit systems
  • Service quality monitoring: availability, performance, and line utilization
  • Centralized solutions for call centers, sales teams, and emergency lines (Openscape, CMP, Fault Management)
  • Compliance with GDPR, MiFID II, and archival standards

  • 99.999% availability and protection against outages
  • Secure communication with voice/data encryption, multi-factor authentication, SIP trunking, and SBC
  • Access control, IAM integration, and full audit trails
  • Redundant operations, geo-redundancy, disaster recovery, and real-time incident response
  • Compliance with NIS2, ISO 27001, and internal policies

  • Project, task, and document management tools (Jira, Confluence, MS 365)
  • Voice conferencing with drag & drop, visual voicemail, and personal Auto Attendant
  • Automation of approvals, notifications, and business processes
  • Integration with email, calendar, ERP/CRM systems
  • Clear work structures and unified access to information

  • Helpdesk automation, request tracking, and feedback management
  • Low entry barrier through low-code platforms (Mendix, Power Platform)
  • Internal dashboards, reporting, alerts, and notifications from a single source
  • AI-powered helpdesk solutions, chatbots, and feedback tools
  • Support for team operations both in-office and in the field

  • IT service management aligned with ITIL: incidents, requests, and change management
  • IT monitoring with proactive outage and security risk detection
  • IT asset inventory and lifecycle management

  • Dispatch centers, emergency lines, SOCs, and operations control rooms
  • Communication solutions tailored for banking, healthcare, and public sector organizations
  • Integration with GIS, IoT, video surveillance, and security systems
  • High availability, low latency, and proven operational reliability

Our Clients

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Hella
MPSV_text
SPP
T_mobile
KIWI
Albert
Financna_sprava
Praha
Sprava_prazskeho_hradu
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SKODA

Successful Projects

Dispatching Solution in the Energy Sector

Efficient management of energy grid dispatching through advanced voice technology fully integrated with energy monitoring systems and satellite networks. This solution is specially designed for critical infrastructure environments.

HelpdesAutomation in Customer Services

Enhancing customer service with AI-driven automation. For clients in telecom, finance, retail, and services, we process and respond to tens of thousands of customer requests monthly.

Trading Solutions for Dealers

A reliable and high-performance communication platform designed for time-critical trading operations. It enables secure multimodal communication and multi-line management.

Municipal Communication System

Supporting 6,000 lines across 100 municipal organizations in Plzeň, guaranteeing 99.9% uptime—less than 5.5 minutes of downtime per year.

Communication System at the Czech Ministry of Finance

A system with top-tier RTP, TLS, and IPsec security used by 2,000 users who conduct over 30,000 calls daily.

Communication System for the Czech Ministry of Labor and Social Affairs

Supporting effective collaboration for 15,000 users with a capacity of 95,000 daily calls. The system offers 850 concurrent voice channels to the public network and guarantees stable, reliable connectivity.

Tech Talks

Technologies

We will help you select and implement a communication platform that is reliable, scalable, and future-ready.

Whether you need to connect dispatchers with field teams, streamline a customer support line, or set up digital workplaces for hybrid teams — we’re here for you.

Informal consultation
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